Quote Originally Posted by erinnyes View Post
Hey all!Right now the Customer Support team has some issues processing your tickets. During the data centre migration, the internal tools with which the Customer Support team works with went down. We did not expect to have such a long downtime on these tools and we do not have an ETA yet. With this, I'd like to remind you all to NOT bump tickets as it will put your ticket at the end of the queue and to NOT create multiple tickets with the same issue, this will give the support team even more work as they will have to work on multiple tickets of the same issue, from the same person. Basically, doing either one of these will not speed things up but on the contrary, it will make things even slower.We will keep you updated when these tools are restored. Thanks for your understanding, The Defiance Team
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