Missing Weapon and Ignored by Support for days

[Loraina]

Thanks everyone for your suggestions. I'll try in-game support.

[Sucker4Booty]

with some yelling and convo at walmart nephew was able to get a return from manager.......game isnt playable so is returnable.......im tired of giving these guys chances im going to return mine to if they dont get shxx together in a day

[Loraina]

What I have found works quickest is to go into Help, and enter a support ticket. They get back to those quicker than some of the other methods. I also have gone to support.trionworlds.com and entered a ticket there. Live Chat works but takes awhile.

For all those on PC version. How do you submit a ticket. My only options are Submit Feedback /Bug. If click on Support Desk, all it says is there is no ticket. However, there is no option to submit a ticket.

[Chaotichorizon]

After almost 10 days I received a canned response in game that fixed nothing and told me nothing about any kind of solution.