Is this an acceptable response from support?

[Archangel]

Hey guys – I just checked in with our CS team on this. If a "K" came through it was an error and was not a reply from our CS team directly. Your ticket is still open and a reply has already been sent so I am certain this will be resolved shortly. If anyone gets a message that looks wonky like this in the future, feel free to contact myself, Dahanese, or Myll_Erik (or write CS again!).

Thanks Sledge (^-^)b

[PixieStix]

I didn't buy the wrong thing on purpose, due to their stupid store flaw that the stock rotates after every purchase I misclicked buy with bits on a tier box...



Nope ;(

That is still your problem. Pay more attention to what you are doing instead of blindly clicking. I'm sorry, but this is your error. Yes, the system is faulty with it rotating, but it is still your error.

[urbanzkopf]

That is still your problem. Pay more attention to what you are doing instead of blindly clicking. I'm sorry, but this is your error. Yes, the system is faulty with it rotating, but it is still your error.

go figure I got a refund. cry more.

[PixieStix]

go figure I got a refund. cry more.

Of course you did. They can't afford to lose any more people. That fact still remains that you are an idiot who was in a hurry and clicked the wrong box. Morons like you taking up time from CSR over people who have real issues.

Cry more? Really? I believe you were the one crying you lost your bits. I could give a **** about you getting your money back or losing your money. I don't have to walk around every day knowing I am a complete moron. This is the way society has gone. Cater to the morons who are too stupid to verify their work. I'm amazed people still wonder why society has gone to ****.

[JBoneFX]

at least he didn't bust out with 'cool story bro'...

although it would have been the tech support response of the year after reading your ticket...

[urbanzkopf]

Of course you did. They can't afford to lose any more people. That fact still remains that you are an idiot who was in a hurry and clicked the wrong box. Morons like you taking up time from CSR over people who have real issues.

Cry more? Really? I believe you were the one crying you lost your bits. I could give a **** about you getting your money back or losing your money. I don't have to walk around every day knowing I am a complete moron. This is the way society has gone. Cater to the morons who are too stupid to verify their work. I'm amazed people still wonder why society has gone to ****.

mad detected, please read the thread title, I didn't ask for you bs opinion on the issue, it's about the response for CSR.

[Kroesis]

at least he didn't bust out with 'cool story bro'...

although it would have been the tech support response of the year after reading your ticket...

Let me do it on their behalf...




Honestly, people need to look at what they're doing. Also, noticed that the lockbox at Iron Demon Ranch did not rotate whilst I purchased several key cards.

[urbanzkopf]

aye recent patch finally fixed the rotating shop stock issue!

[Griffon]

I also hate how it shuffles the items around in the lock box. The initial response was rediculous, but glad to see it all worked out.

[Sins]

Hey guys – I just checked in with our CS team on this. If a "K" came through it was an error and was not a reply from our CS team directly. Your ticket is still open and a reply has already been sent so I am certain this will be resolved shortly. If anyone gets a message that looks wonky like this in the future, feel free to contact myself, Dahanese, or Myll_Erik (or write CS again!).

I have 2 issues open with response like this, figured it was a bug (even the worst CS replys better than this). But if you wanna have a look at them, Issue 1476955 (reply - k) and Issue 1457383 (reply - l). No have been resolved yet, ones regarding pre-order stuff and other orange weapon disappearing.