somebody from Trion really needs to reply to this post!!!

[iriemurf]

Dear Trion,
I eagerly anticipated the launch of this game as I am a massive fan of shooters and online multiplayer games. I purchased the game having read reviews and understood and expected there to be glitches and issues and was fully aware that these would be ironed out with future patches etc.. What I did not expect was for the game to be unplayable!!
I live in the south west of England and I have a sky broadband connection, I have always used the wireless connection which runs at 54 mbps. This has served me faithfully playing various titles online including borderlands, Cod, fifa, naruto storm, gears of war......the list goes on. However, whenever I tried to play Defiance the game would load and my character would have no gun, the quad bike does not spawn, there is no HUD or visible map to guide me, the sound cuts in and out, other players are invisible as are cars, buildings and enemies. The game was unplayable!!!!
Instead of moaning and crying I decided to buy an Ethernet cable to boost my connection speed. It is now running at 100 mbps but the game is still running as before!!! WTF???

PLEASE PLEASE PLEASE can somebody from your tech support department answer my post and explain to me what is going on? I paid £32.99 for your game, I paid £20 for an Ethernet cable and have wasted several hours of my life trying to install patches and connect to servers for this game.

How can you possible expect people to pay hard earned cash for this product? apparently if I lived in the USA I would be able to get a good connection to your servers and enjoy the game, If this is the case what are you doing selling this product in the UK?

I really would like an explanation, maybe some confirmation that this game will one day be playable and also some form of compensation. Will you really be expecting people to pay for a season pass and future DLC after what has turned out to be the most disastrous game launch in modern history!!!

If I do not get a response I will be contacting trading standards as I have simply ran out of patience. I have been gaming for over 20 years and have never experienced such a poor gaming product!!!


Kind regards,
a not so IRIEmurf!!!!!!

[Lockheart]

so... You've not played many MMO's where you are at I guess? They patch quite often.

If your game isn't loading things, its not because your internet is slow. Its likely to do with your actual computers setup.

This is assuming it is a PC:

The cars not loading, the players not being visible, the hud itself not loading. The hud kinda tips it off to being a system issue and not a connection speed issue. As that is handled clientside. Aka, your computer. Likely CPU or GPU based though. You should always check the system requirements before buying. Update your drivers, etc.

You should post your pc specs in regards to this issue, as simply saying "I upgraded my internet connection method" is hardly enough to figure it out.

Likely CPU or GPU based though. You should always check the system requirements before buying. Update your drivers, etc.

I do have several friends in London and the UK that play this with me, they seem to be getting better performance than I do :P. (mainly because my pc is kinda old now)

[iriemurf]

mate, I'm playing Defiance on an xbox 360 so there should be no set up issues, if the game can not run on xbox 360 what are Trion doing releasing it in this format? It patches itself when patches are available, which apparently will at best be one every two weeks!!!

Honestly, I'm not moaning for the sake of it but I've had the game since release, I was really looking forward to it but it has been unplayable since the start. After reading through lots of forum posts I thought I would try to boost my connection by using am Ethernet cable.

Seriously frustrating

[DonnaMarie]

Just thought you would like to have this information, I live in the UK too on the south coast (dorset to be more precise) and I haven't experienced any of the issues you have mentioned. I too am playing on Xbox and I have friends local to me and in other parts of the UK that are playing defiance too with no problems so I'm really sorry to say it isn't an issue of not being playable in the UK

I hope you get your issues with the game sorted soon

Hugs Donna (aka Kianna on Xbox EU) (gamertag DonnaMarie71)
Co-founder of Grit VIP The clan for shooters where gaming fun and friendship comes first! For more details please visit our website at www.gritvip.co.uk We are now recruiting for the clan on Defiance

[Lockheart]

Ethernet Cables rarely "boost" so much as give you a stable fast connection that has very little fluctuation. Wireless is prone to derping the signals and having a delay in send times.

How old is your Xbox 360?
Hope its not your console starting to flake out, since I've yet to see any 360 posts like this.

[SaintRaze]

mate, I'm playing Defiance on an xbox 360 so there should be no set up issues, if the game can not run on xbox 360 what are Trion doing releasing it in this format? It patches itself when patches are available, which apparently will at best be one every two weeks!!!

Honestly, I'm not moaning for the sake of it but I've had the game since release, I was really looking forward to it but it has been unplayable since the start. After reading through lots of forum posts I thought I would try to boost my connection by using am Ethernet cable.

Seriously frustrating

I play just fine on 360 so it has nothing to do with the programming for the system, maybe their EU servers are having some trouble?

[Rhorge]

If I do not get a response I will be contacting trading standards as I have simply ran out of patience.

Good luck with that. The game has not been falsely advertised and it clearly is functional for a lot of people. All games you purchase are essentially sold "as is", therefore you don't have any rights to a refund and cannot take any legal action.

[iriemurf]

Brand new, 250gb slim,gears of war judgement edition, so maybe 1 month old. I play all my games online and have no issues elsewhere. The Ethernet cable has boosted my connection from 54mbps to 100 mbps, I was desperately hoping that it would fix the problem.

[iriemurf]

Good luck with that. The game has not been falsely advertised and it clearly is functional for a lot of people. Since all games you purchase are essentially sold "as is", therefore you don't have any rights to a refund.

Fair enough, but I will be taking the matter further regardless of if you think it is a waste of time or not. The game has been mis-sold as a massive multiplayer online shooter, how can it be a massive multiplayer game if no other players appear in the game?

I'm not some jumped up teenage flamer!! I am a long time gaming consumer and I simply can not understand how this product found its way into the shops in its current form. I am sure that ,for those people who are lucky enough to have the game running, it is an enjoyable experience but on my console the game is unplayable. There is an issue somewhere and I have done everything I can at my end to rectify the problem, Trion need to step up and at least release a press release to explain the issues.

[SaintRaze]

Fair enough, but I will be taking the matter further regardless of if you think it is a waste of time or not. The game has been mis-sold as a massive multiplayer online shooter, how can it be a massive multiplayer game if no other players appear in the game?

I'm not some jumped up teenage flamer!! I am a long time gaming consumer and I simply can not understand how this product found its way into the shops in its current form. I am sure that ,for those people who are lucky enough to have the game running, it is an enjoyable experience but on my console the game is unplayable. There is an issue somewhere and I have done everything I can at my end to rectify the problem, Trion need to step up and at least release a press not explain the issues.

The game is working just fine for most people lol, it's not being falsely advertised.