Trion Responds!

[Capattac]

I wanted to share this. I was affected by the Data Recorder bug and used the "In Game" support feature and sent them my message. I did this last night. LESS THEN 24 HOURS I got a response...

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Response Via Email (GM Iyayo) 04/22/2013 01:44 AM
Hello Ark Hunter,

Thank you for contacting us regarding Defiance.

I am sorry to hear that you are having issues with Mines of Madness. I have advanced this mission for you and you to completion. However, if you find that you are still having issues with this mission; reply back to this ticket letting me know and I'll be more than happy to take a second look into the matter.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is xxxxxx-000752.

Sincerely,

GM Iyayo
Trion Worlds Inc.
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With all the talk on these forums one might be lead to believe that Trion is not active in addressing the players concerns and I just wanted to share my success story. I believe that they are doing the best that they can and I keep things in perspective relative to the other game developers and the individual situations out there.

[PseudoCool]

Let's hope I get one back that quickly from Angel Island bugs last night... would be nice to get that one sorted

[Dirt Nap]

Congrats. What did they say about having to reload three times in a row before it sticks?

[Capattac]

Congrats. What did they say about having to reload three times in a row before it sticks?

I didn't ask. I made my request direct, to the point, with respect. I said "I am afflicted by the data recorder bug. Can you please fix"

[Dirt Nap]

Good for you.

[Eital]

Took 8 days to get a reply about my missing weapon that I never got back.

No good experiences for everyone.

[Cutlass Jack]

News flash: Trion does actually respond to tickets.

But if you want a much faster reply, use their Live Chat through the website. You'll see exactly where you are in Queue and get to talk directly to a GM about your problem. Works pretty well.

[Daovud Vest]

Old Friends, Old Swords was bugged out and there were a ton of us trying to get through the main storyline and were just stuck so I put in a request through the support website and I got a reply within 11 hours of sending my request with this email.

Hello Ark Hunter,

Thank you for contacting us regarding Defiance.

I'm sorry to hear you are having issues with the mission Old Friends, Old Swords. I have completed this mission for you, and you should have just received full credit for it. Thank you for your extraordinary patience in this matter, and we hope you are enjoying Defiance!

If you have any other questions or concerns, please do not hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is XXXXX-XXXXXX.

Sincerely,

GM Asva
Trion Worlds Inc.

Trion 9 times out of 10 will get it done so just request support and you'll get it most likely.

[Viryu]

Yeah, I got my problem with preorder codes resolved instantly through live chat. I just wish they were active on the forum as well >.>

[DeMoted]

Congrats. What did they say about having to reload three times in a row before it sticks?

It was ment to do that. If your character doesn't like that magazine of bullets he will drop them on the ground and grab a new magazine lol. Depending on how stubbern your character is it could be 3-4 reloads before he finds the perfect bullets.