To Trion, We Want Answers, This Is Getting Ridiculous Why Is The Game Broken?

[TheLastDon]

Sorry he is sick but someone should taker over until he is better this is no small company but seems it...

Seriously. Is Sledge the only one capable of writing a status? If that's the case then we are in bigger trouble than I thought!

[IOcake]

... I am a software developer ...

You are not a Software Developer.

[Griggio]

This thread is a prime example of what happens when trolls feed trolls who feed trolls and is probably way overdue for a lock.

[Gabryal]

This thread is a prime example of what happens when trolls feed trolls who feed trolls and is probably way overdue for a lock.

Likely true, but it would be nice to just once stop a QQ thread cold by revealing that there actually is nothing to QQ over if people just paid attention, though I suppose that even if it did it wouldn't stop the next QQ thread. I actually admire the guys who moderate the forums, they have locked down a couple threads but they haven't lost their ****, and I long ago would have lost mine.

[Dovan]

Literally all i see is impatience. Simple as that basically what i said about coding for a simple game, you fix one bug and poof they're two more bugs that popped up. I can't imagine doing this for 3 different platforms that use 3 different ways of fixing a problem.

I don't understand why people can't have a level head for paying for a game that has bugs. Skyrim had a terrible YEAR for PS3 and there wasn't this much uproar from what I saw. Fallout New Vegas had a ****ty launch as well but people were pretty laid back about that. I mean come on it's a new game that had a 100% release date.

Let's not forget that they even said some bugs that show up for us, don't show up for them during their tests and they can't just read somebodies text and say "Hey, i know exactly where in the code to fix that!" It's more like okay now we need to test this bug and find out when it happens and what is the situation the player is in? Then they need to do that multiple times to bug test it in different scenarios.

[Orik Shadowsbane]

that would be a reasonable response, if the game didn't come out 2 weeks before the show!

[Ramano]

Literally all i see is impatience. Simple as that basically what i said about coding for a simple game, you fix one bug and poof they're two more bugs that popped up. I can't imagine doing this for 3 different platforms that use 3 different ways of fixing a problem.

I don't understand why people can't have a level head for paying for a game that has bugs. Skyrim had a terrible YEAR for PS3 and there wasn't this much uproar from what I saw. Fallout New Vegas had a ****ty launch as well but people were pretty laid back about that. I mean come on it's a new game that had a 100% release date.

Let's not forget that they even said some bugs that show up for us, don't show up for them during their tests and they can't just read somebodies text and say "Hey, i know exactly where in the code to fix that!" It's more like okay now we need to test this bug and find out when it happens and what is the situation the player is in? Then they need to do that multiple times to bug test it in different scenarios.

That is the point exactly though. Skyrim, Fallout, SimCity, Diablo III... how much more patience do you think people have for this kind of shotty salesmanship? With each iteration it becomes that much more unacceptable. And the companies wonder why the gaming market is collapsing... probably because you cant produce a working game anymore...

[Matala]

I can understand where you're coming from, but you should to search the forums or seek other means before posting something like this. The support team will already be snowed under trying to answer support requests from other people, as well as dealing with numerous other issues that come with the launch of a new mmo.

There will be hundreds, if not thousands, of people wanting assistance with their issues, no matter how small, and expecting their issue to be a number one priority. Just because you paid for the game, doesn't give you higher priority than everyone else that paid for it too.

This is a new MMO... its bound to be riddled with bugs and glitches, and its not unusual to expect prolonged, unexpected or unannounced downtime in the first few months. Additionally, you can't expect everything to be fixed with no downtime, it either stays broken with no downtime or vice versa.

Having been an online gamer since the era of dial-in MUDS, I can appreciate the frustration when things don't work, but you can't expect everything to just work straight out the gate. I remember years ago playing a MUD and having the server crash and losing months worth of gametime in a character that was simply deleted. While I didn't pay for the MUD, I still felt a sense of entitlement having donated so much of my time to the game world. Unfortunately, these issues come with the territory of new online games.

Also- if you're having issues with bugs/glitches submit a support request if there isn't already a question to answer your issue. If it still doesn't work, jump on live chat.

I submitted a support request that was unanswered, so I logged onto live chat last night, and it was solved within 10 minutes (including waiting time, and chatting to the support person). It was quick, easy and some of the best customer service I've had in an online game.

Edit- As a side note, has anyone started a community based news site? Something along the lines of a 'Camelot Herald' for Dark Age of Camelot, which is comprised of nothing but information on the front page apart from status and development updates? I know there is the official community blog, but it isn't updated too often.

The Herald was ran by Mythic before EA bought them back when Sanja then Vivian were the community managers. However, the Herald hasn't worked as a functional web page in 3 years now even though the game is still up and running.

[That_MF_Wolf]

When I pay money for something - I expect it to work as advertised. This is not a free game, and taking peoples money for a game that does not work, is low. I am a software developer, and I would not release a product that had these types of flaws. In addition, if issues did come up - I would have very clear statements from support that detail the issue and lead time on fixing it. Right now, there are thousands of people wondering why the game they paid up to $100 for does not work - and nobody from Trion is saying anything about what they are doing about it. Its weak and heartless to hide behind a failed product and not give clear updates to the people paying for it. As far as customer service in online chat - that does not scale to meet the needs of the thousands of people who are trying to play this game right now and not able to get on. A simple message from support detailing the issue and what's being done to fix it - would be the honorable thing to do. However, that's not happening and now all these customers who paid their money up front for a game that has been nothing but a headache, are left wondering what's going on exactly. Weak, shameful - Trion get it together, its unethical to treat your customers this way.

1. If you work software, then you know that there has never been any software that was release without bugs, And that they way software working in a test site is not always it will work when it going live.

2. Most of the bugs are Account base. That make it harder to fix.

3. They have post message and state on there live stream that they are looking into it