Customer support gives me back my lost weapon and now I can't log in

[Digital Soulja]

They just closed my ticket with no response at all when I opened one about a lost item. Losing items in a game where real money is used to purchase things is a quick way to lose customers.

That's gotta be annoying. What was your tone like in the message? I tried to be calm and polite when asking for help, and they got back to me both times, figured it was best not to get shirty with them as I needed their help and didn't want to p*** them off.

[RandomBlue]

That's gotta be annoying. What was your tone like in the message? I tried to be calm and polite when asking for help, and they got back to me both times, figured it was best not to get shirty with them as I needed their help and didn't want to p*** them off.

I stated what occurred without embellishment and asked to be reimbursed with either the item or the cost of the item.

[Fivluih]

I lost an orange burst fire rifle lol they replaced it with a pump shotgun.... I was like ummm thanks I guess. You're more likely to get back a random weapon and a t2 lockbox as an apology than ever see your weapon again!

[Dack]

At least they gave you back the right weapon.
I lost a whole load out, person I talked to just gave me a bunch of random junk & said that all he could do.
I'm gonna do live chat again tomorrow to hopefully get back what I actually lost.