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  1. #1
    Senior Member SavageWolf's Avatar
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    Mar 2013
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    Trion Customer support..

    Just a quick question. How long does it take them to mail us back? they said they would get back within 24 hours.... it's now been 9 days lol

    Is this the norm or should i mail them again?
    Once more into the fray, into the last good fight i'll ever know.

  2. #2
    Member SSlarg's Avatar
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    Mar 2013
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    United States
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    Pfft forget that method use LIVE CHAT I will provide a link
    simply set it for the problem you are having then click "live chat" if the browser window fails use another
    I used I.E. and it failed so I went to google chrome.
    all problems solved. here is the link:
    https://support.trionworlds.com/app/...etail/a_id/478

    Live Chat not available on Sundays.
    PSN - SSlarg
    Founder of the Ark Salvagers


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  3. #3
    Senior Member PoLeo's Avatar
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    Mar 2013
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    I haven't had that problem. Longest it's taken them for me was 2 or 3 days.
    GT PoLeo
    IGN July
    Clan Vendetta
    Most Hated Person on Defiance

  4. #4
    Member Strontium Dog's Avatar
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    Mar 2013
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    Earth..for now.
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    551
    Two tickets at 16 days never answered gave up.
    Three tickets 14 days closed them myself and gave up
    One ticket 9 days eventually answered because I emailed every section with same message lol
    Two tickets now sitting at 4 days.

    I dont think they have CSR on ticket duty just live chat. Sucks big time.
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