They can all be moved to help eh? What does an artist know about their servers in general? They have separate teams for a reason and they all cater to different aspects of the game. Someone doing textures for palette swaps isn't going to have the same hands on access to the core game. I believe this is an issue of people not understanding that janitors can't do the tech stuff. They don't want more hands in the system where other errors can slip in.
A programmer is not a programmer. If the error is hardware related a programmer isn't doing squat to the system. If there is an error with the network side, someone who has no experience with IP protocols isn't going to be much of a help. A programmer that is great at Basic isn't doing squat with C++. I can program in assembly but I would be useless with their stuff.
The only similarity is that programmers code and should have a general idea of logic. What they do with it beyond that is very different.
When there are emergencies, you can bet they move everyone they can utilize to the tasks they need them working on. However, no, the secretary at the front desk isn't elbows deep in the RAM swap.




