Well for one thing there is complaining with Tact.
And complaining without Tact.
The majority of people posting on the forums complaining have ZERO tact. They also don't give out any constructive criticism. Most of it just negative criticism. While some criticism is good just posting negative stuff doesn't help the situation and leads to White Knighting by some people.
Having Constructive but negative criticism opens room for discussion and possible resolvement of the issue. But posting "THIS IS GARBAGE DON'T WASTE YOUR MONIES." is purely negative and not constructive.
However if you have "This is broken and needs to be fix. And this is my suggestion how it should be done." Is both a negative and constructive criticism.
Most customer service people prefer a calm collected individual that has an issue to be resolved in a fast and timely manner. Rather than some Blow hard, Red Faced, Angry at the world because his chicken nuggets where cold customer.
Sometime the second person would get a run around while the first person got a swift to resolution their problem. Because lets face it any normal person would rather deal with someone cool and collected rather than some foaming at the mouth mad because such and such didn't work correctly.
Now i'm not say Stop being mad just use some tact when posting what your gripe is about. I've seen quite a few tactful gripes on the forums but the majority of them i see is "Blah blah blah Garbage Blah blah blah Money back blah blah blah Crap game ever."



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