Thank you Trion for your quick response and action.

[Ezpikins]

Thank you Trion for your quick response and action. My missing purple weapon has been returned to me by the GM's. This issue was handled in a timely and fair manner (even though my mods are gone I'm still happy to have the gun though).

I have to say this gives you guys a two thumbs up on support from me.

[Numina]

Also had a great experience with different issue on both live chat and in game tickets!

[Remag Div]

Positive threads.. in my Defiance!? Burn them... BURN THEM!!!

[Munx]

Got nothing but good things to say about the defiance customeer support team, only wish the dev team was as admireable.

[Viryu]

Positive threads.. in my Defiance!? Burn them... BURN THEM!!!

Oi, despite my criticism and complaining about everything in Defiance, Live Support was so far the only thing I got impressed with. If they were more active like that on the forum as well, ehh...

[Pyth]

Their support team is pretty stellar.

[Viryu]

It's somehow sad when the best thing about a game is their live support >.>

[Jym]

Interesting. My feelings are the opposite.

I bought boosts, they weren't applied, my bits were spent though. I created a support ticket and sent a support email. It's been 2 weeks and I haven't received a reply yet. The Live Chat support form was submitting to an error page last week when I tried it.

A friend of mine who had the same issue also hasn't had any luck getting a response. In another topic, another forum member mentioned he has 4 support tickets that haven't been replied to regarding a similar issue.

[Jym]

I just tried Live Chat support again, same problem. When I submit the form a popup window reveals a server 500 error message.

[Blackwolfe]

I've only used live support once, and it was to get the data recorder "That's all I got" checked in the pursuits. Only contacted trion via ticket twice. One was to report a bug (with multiple screenshots), the other was to report a hacker (and gave links to the website where he sold access to defiance hacks, link to a youtube video where the hackers in-game name was clearly visible)