The straw that broke the camels back.

[jking518]

To have a weapon in your possession means the line of code that represents that weapon is tied to the account.

[Sargonnax]

I completely agree there, the whole "I paid money for something, got it and the thing was a tiny bit off so now I'm gonna sit here and scream" it's a bit like finishing a meal at a restaurant, having seconds and then complaining.

The better comparison that I have seen working in restaurants is the guy that orders an expensive steak, eats all of it except a tiny corner piece and then demands he not pay for it when he receives the check because the steak was over/undercooked, tasted bad, or some other random stupidity.

[jking518]

No code means no weapon. Ive got a buddy that tried the same thing. Said he lost something of a higher rarity level than what he lost. Was giving back a legendary but wasnt the one he "said" he lost and he got pissed.....see where im going with this?

[Shogo_Yahagi]

eeeeh, somewhat. This isn't a new bug. They've had time to fix it. I highly doubt the OP is trying a fast one here. If they can't fix the bug, they should at least make sure that their support network can pick up the slack. Just because they can't find it doesn't mean it never existed.

Just assuming the OP never had the weapon and therefore closing the ticket seems like a poor solution. Offering something in return would at least acknowledge that the system is potentially broken and the issue is on their end.

I agree, that's why I said "somewhat understandable". I can see why you would implement the policy, however: You have been able to confirm that the player has been hit by the bug several times. You have a database that you know has lost data several times, forcing rollbacks. You have repeatedly released patches that failed to deliver what you said they would deliver and created new problems in the process and you have many users who feel like your company doesn't know what it is doing.

If you can't verify that the weapon was lost, you basically have three options: 1) Give a customer the benefit of the doubt and replace the item anyway, 2) let the player know that you are unable to confirm the loss so in this case you can't restore the weapon, apologize, and offer to continue fixing any future losses that you can confirm, or 3) Tell the customer they are out of luck and to stop bothering you.

Of these, number 1 is probably too easy to abuse, but number 3 is by far the worst outcome for the customer and the company. If that's really the policy, I'd strongly suggest rewriting it

[Paster of Muppets]

Delt with that gm before s/he escalates everything to tier 2 so they font need to deal with it

Just tried to get a refund for the game from him. He seemed to freeze for 10 minutes every time to think about answers. He probably was hoping I'd get bored and forget about my money.

[Tyrannos]

Hi everyone,

We understand and respect that sometimes people will leave the Defiance community. EvilOps, we're closing this thread now but we wish you the very best.

If anyone has questions or concerns about this thread closure, please feel free to contact us at community@defiance.com.

Thank you!