This sums up Trion's "Support Desk" in a nutshell....

[Clarkeh]

I had 3 tickets open for a week i decided to go through thier main support webpage instead of in-game and i got an answer and a solution within 24 hours.

[Kiserai]

If you think about it, the ongoing bugs with the support functions DO sum things up pretty well.

[JugsOfHolyness]

My copy of Defiance is currently 43 mins away from finishing patching...

Is this what I'm supposed to expect from this game in 43 mins? I've already heard that this game is buggy as hell, so why did you guys (Trion) not have a 6 month open beta first, THEN release the game?

Yes, I realize no game in existence has a 6 month open beta, but are us customers just pieces of crap to you who don't deserve a (almost) bug-free game?

But hey, I haven't even logged ingame yet, maybe I'll be that one lucky person who won't encounter a single bug.

[Clarkeh]

My copy of Defiance is currently 43 mins away from finishing patching...

Is this what I'm supposed to expect from this game in 43 mins? I've already heard that this game is buggy as hell, so why did you guys (Trion) not have a 6 month open beta first, THEN release the game?

Yes, I realize no game in existence has a 6 month open beta, but are us customers just pieces of crap to you who don't deserve a (almost) bug-free game?

But hey, I haven't even logged ingame yet, maybe I'll be that one lucky person who won't encounter a single bug.

You will encounter bugs but it sounds like you have been watching too many biased reviews or reading too many troll threads and have already formed a negative opinion. Your best bet is to go in and just play the game.

[Cortechs]

My copy of Defiance is currently 43 mins away from finishing patching...

Is this what I'm supposed to expect from this game in 43 mins? I've already heard that this game is buggy as hell, so why did you guys (Trion) not have a 6 month open beta first, THEN release the game?

Yes, I realize no game in existence has a 6 month open beta, but are us customers just pieces of crap to you who don't deserve a (almost) bug-free game?

But hey, I haven't even logged ingame yet, maybe I'll be that one lucky person who won't encounter a single bug.

I put in a ticket and got a response within a couple days. They also emailed a copy of their response and my original ticket.

[Archeus9]

You will encounter bugs but it sounds like you have been watching too many biased reviews or reading too many troll threads and have already formed a negative opinion. Your best bet is to go in and just play the game.

I agree with most of what Clarkeh said. Definitely. Still.. go play the game. It is fun for many, at the very least, up to the point of the final boss. Its worth its box money.

Id suggest waiting on the store though until you finished the game, which wont take you long. To see if you wish to invest any more money in the game.

Oh.. and they are still working on the whole.. " game impacting the show" thing

Hope that helps.

[OcR Grav]

Good to know, Thanks, I just wish instead of a smart *** comment by a support member in between stuffing his face with Cheetos, he could have given me a straight answer.

Oh man! Every time I talk bad about customer support I always call them cheeto eaters!!! I once asked someone to pass me on to the lead cheeto eater.

We should be besties.

[Mattias Nilsson]

Oh man! Every time I talk bad about customer support I always call them cheeto eaters!!! I once asked someone to pass me on to the lead cheeto eater.

We should be besties.

LMAO, great minds think alike they always say.

[ItISLupus]

It can take a website a while to realize it has a problem with its "report a bug" form

[RegularX]

When you put in a ticket, it will sometimes completely delete all of your ticket and replace it with random letters.
And when you send one in and it's still open, it will show some random letters as a response though they haven't replied yet.

That might be the worst support desk software in history.