XBOX(NA) I can never find my XBL friends ingame!

[Epinephrine]

Hi it's been happening for awhile now, whenever I add someone on XBL and accept his game invite I get this "Invite failed because your friend could not be found online" but his obviously online and in Defiance. I tried "Find Player" ingame and got "Player not found". Social menu shows him as "Last online: Never"

strange thing is it only works fine when I add someone ingame through defiance first then XBL, I can see them online in the ingame friends menu.

I googled it and this issue only happens if they're on different servers NA EU, but all of my friends are on NA server. Might it be cus I live in Singapore and use a Singapore XBL account? it's like my XBL account is never connected to the defiance server, ingame bits store never work is always stuck at "Retrieving store data" however my XBL GT is linked perfectly to my defiance account on the website.

Anyone with non-NA XBL accounts with similar problems and has a solution around it? I'll contact trion support on mon. Someone please help I'm never able to trade anything on the forums cus I'm never able to find anyone online!

*Update: i changed my XBL account region to USA and in-game store works now but friend issue still remains ):

[xoxid]

If you have an Singapore Xbox live account, you are connecting to singapore (Or it's nearest location) server..

[Epinephrine]

But there is no Singapore server.. I bought the NA version and all my friends are in NA so I'm sure I'm playing on NA server, but my Singapore XBL acc might not be connected is there a way to solve this? Change location of XBL acc or smth?

[rReves]

But there is no Singapore server.. I bought the NA version and all my friends are in NA so I'm sure I'm playing on NA server, but my Singapore XBL acc might not be connected is there a way to solve this? Change location of XBL acc or smth?

I thought Asia played on EU servers, not sure. Since we don't get an option to choose our servers on the xbox buying NA or EU version might not make a difference. If that is the problem then I'm pretty sure it can't be fixed, the game will just connect you to either NA or EU based on your location.
Still wouldn't explain the issues with the in-game store though.
Let us know what support had to say if you manage to get in touch with them. Curious

[Epinephrine]

ok i just changed my XBL account region to USA and suddenly the defiance store works im now able to buy bits with microsoft points BUT the friend issue still remains.. im quite sure i bought the NA version of defiance from Play-Asia.com

[balistika]

I think your account is not correlated with the server , I'm in Hong Kong and i use my Italian account and i play on Europe server, I tried also my HK account and it's the same server.
But also we play togheter so ..... Not sure if you can play on NA server, one strange thing is that i see you double in the sede menu list, as friend and as clan member , as friend I can chose to invite you in the clan, but you are already in .....