Dear Trion, please advance or postpone update 1.020.

[CptBadger]

You know, I understand that updating servers at these hours have little impact in the Americas since everyone is either sleeping or already at work, but in Europe, it is exactly the hours when we get back from work.

Well, you should probably get used to this. Pretty much EVERY single MMO company prioritizes US over Europe, simply because the US is a bigger market.

[DjSeraphim]

"And here we go" (The Joker)


Dear Trion,

It is really great to wake up this day and read that tomorrow, I'll be able to discover Freight Yard. It is great to see that Dam Defense will be back. It is great to see that many bugs and glitches will (hopefully) be corrected. For all of that, you have all my most grateful thanks.

However, there is one big issue with that patch : the server's update scheduled hour : from 07:00 AM to 11:00 AM (PT), which means, in my country...



FROM 04:00 PM TO 08:00 PM (UTC+1) !



I mean, seriously ?

You know, I understand that updating servers at these hours have little impact in the Americas since everyone is either sleeping or already at work, but in Europe, it is exactly the hours when we get back from work. And after work, what's better than video games in order to relax ?

However, I'm completely conscious that gamers in the Americas will never accept that patch will be postponed. Fine. Update NA servers first, from 07:00 AM to 11:00 AM. Then check if everything's fine. Then take a lunch break. And then, from 02:00 PM from 06:00 PM (11:00 PM to 03:00 AM UTC+1), update EU servers : it'll be night time in Europe, fewer will be impacted.


Thanks in advance and KUGW, Trion.



PS : and just a little reminder for you future updates :

- Morning US = Afternoon Europe (= Night Japan)
- Afternoon US = Night Europe (= Morning Japan)
- Night US = Morning Europe (= Afternoon Japan)

It's not fair mummy and daddy won't let me play after 8 when I have school the next day. Unlucky!!!!!

[Kronik]

i live in the states work night shift and Im completely affected as well get over it life will go on

[OldDirtyGamer]

The OP made an interesting request but there are definite reasons for going this route:

1. The servers are hosted and deployed from the same location (San Diego, CA). That puts the team on Pacific Standard Time and if they are deploying patches across all server at the same time, it would mean that the people responsible for the patching are walking in the office at work at about 6AM (or earlier) their time. Odds are very strong that this will be a 12-hour work day (or longer) for most the deployment and network team so either going earlier or pushing later would only lengthen their day.

2. They are pushing all of the patches at the same time so that they can easily compare performance for all platforms at the same time. This is actually a smart thing to do on their part to avoid any major inconsistencies which might happen if the patches were deployed individually.

3. If they pushed the patching any later, it wouldn't happen until either Tuesday or Wednesday of next week because, here in the US, we are coming up on a holiday weekend (Memorial Day) which commences Friday evening and rolls through Monday. As is, there will only be minimal crew on hand and everyone else on the dev team will be on-call for the weekend.

In short, this is about the best possible solution Trion could have and still get the patch out before taking off on a long weekend. Yes, it will inconvenience some players but in the long run, if the patch is stable and provides the solutions to issues people have been having, it is a small price to pay.

[MacDeath]

The OP made an interesting request but there are definite reasons for going this route:

1. The servers are hosted and deployed from the same location (San Diego, CA). That puts the team on Pacific Standard Time and if they are deploying patches across all server at the same time, it would mean that the people responsible for the patching are walking in the office at work at about 6AM (or earlier) their time. Odds are very strong that this will be a 12-hour work day (or longer) for most the deployment and network team so either going earlier or pushing later would only lengthen their day.

2. They are pushing all of the patches at the same time so that they can easily compare performance for all platforms at the same time. This is actually a smart thing to do on their part to avoid any major inconsistencies which might happen if the patches were deployed individually.

3. If they pushed the patching any later, it wouldn't happen until either Tuesday or Wednesday of next week because, here in the US, we are coming up on a holiday weekend (Memorial Day) which commences Friday evening and rolls through Monday. As is, there will only be minimal crew on hand and everyone else on the dev team will be on-call for the weekend.

In short, this is about the best possible solution Trion could have and still get the patch out before taking off on a long weekend. Yes, it will inconvenience some players but in the long run, if the patch is stable and provides the solutions to issues people have been having, it is a small price to pay.

The servers are hosted in Dallas, TX for NA and in Amsterdam for the EU. The deployment team is in Austin, TX. The dev team is in San Diego. Other than that, I agree that the best time to roll out THIS patch is the time window they have selected.

[Orge Lambart]

I don't think it has anything to do with which market they want to appease, I think it has to do with what are the workers rolling out the patches live in.

[s7y13z]

"And here we go" (The Joker)


Dear Trion,

It is really great to wake up this day and read that tomorrow, I'll be able to discover Freight Yard. It is great to see that Dam Defense will be back. It is great to see that many bugs and glitches will (hopefully) be corrected. For all of that, you have all my most grateful thanks.

However, there is one big issue with that patch : the server's update scheduled hour : from 07:00 AM to 11:00 AM (PT), which means, in my country...



FROM 04:00 PM TO 08:00 PM (UTC+1) !



I mean, seriously ?

You know, I understand that updating servers at these hours have little impact in the Americas since everyone is either sleeping or already at work, but in Europe, it is exactly the hours when we get back from work. And after work, what's better than video games in order to relax ?

However, I'm completely conscious that gamers in the Americas will never accept that patch will be postponed. Fine. Update NA servers first, from 07:00 AM to 11:00 AM. Then check if everything's fine. Then take a lunch break. And then, from 02:00 PM from 06:00 PM (11:00 PM to 03:00 AM UTC+1), update EU servers : it'll be night time in Europe, fewer will be impacted.


Thanks in advance and KUGW, Trion.



PS : and just a little reminder for you future updates :

- Morning US = Afternoon Europe (= Night Japan)
- Afternoon US = Night Europe (= Morning Japan)
- Night US = Morning Europe (= Afternoon Japan)

wtf?! ur sh*t makes no sense bro!

trion's way:
europe gets patch 2day (utc afternoon) > europe goes to sleep > europe can play nxt day after work = win!

your suggested way:
patch europe @ 2night (utc) > europe asleep > europe can play nxt day after work = same sh*t!

..or am i missing something?