The painful truth is ...

[Xenosaj]

Idk about you guys, but I had no idea OP was Trion's employer; I mean, he must be, if he's the one who gets to decide what defines their job.

Sarcasm aside, I wonder if OP has ever had a job. Because if he has, it's inevitable that he's screwed up something at least once at any job he's done. I hope for his sake his employers haven't shared this "one strike and you're out" mentality that he does. People make mistakes; expecting them to be perfect is unrealistic. The only time I could ever see this attitude being acceptable is when you're talking about a doctor performing a surgery that he's done before but that could easily end a patient's life if done incorrectly. Expecting perfection out of the doctor in that situation is understandable; expecting perfection out of a business producing a video game is hardly on the same level, yet OP acts like it is.

Reminds me of this girl: http://www.wetpaint.com/moms/article...explosion-full. A zero tolerance policy has good intentions, but what it'll end up doing is making anyone afraid to attempt anything for fear of bringing the wrath of Odin down upon them. Continue treating game companies like this, and we'll end up with nothing but CoD and other cookie-cutter games rather than something that tries something new at the risk of having bugs and unexpected issues and the all important nerd anger.

TL;DR--stop having unrealistic expectations, and stop making incorrect analogies.

[ralisti]

Not so, with plumbing etc action A with tool B on object C equals result D. The same happens with coding except that there is the possibilty of event E happening too. Another way of looking at it is taking your plumber, he fixes the leaky tap in the kitchen meaning the water pressure in the system raises ever so slightly because the leak was relieving it. Now that increase is too much for the tap in the bathroom so it starts leaking.

Lines of code rarely do anything that does not affect something else.

This is why there is Quality Assurance testing, to ensure that unforeseen issues are caught and fixed. It is the developers jobs to code what is needed, and be a bug free as possible. It is the QA testers job to test the code, and if issues are found to kick it back to development to fix.

While I can not speak for Trion's hierarchy, there is usually a delivery team who job is to ensure that the code, once locked down, is released in a way to minimize the impact to the customer...and if things go south, it is the delivery teams job to pull the patch, roll back the server, and send customer service out to try and minimize the negative impact.

Trion has failed all these jobs. The developers release code that is so buggy, I am surprised it compiles. I do not even think they have a QA team (they probably moved them to Spin Doctor, I mean Customer Service). The delivery team can not implement a competent patching to save their lives, and instead of pulling the patch and rolling back, would rather have their customers unable to access the game for hours and hours beyond the projected timeline. And Customer Service....they have a bot at the live chat, who just reads a script and pushes buttons IF he is allowed, and on the forums CS basically just locks negative threads.

Outside of the gaming industry, software as pathetic as Defiance would result in at least a refund to the customer. However, it is almost impossible to get a refund for a game, so customers are left with one recourse...vent their frustrations on the forums. Yes, the majority know that Trion could give a rat's *** about them. Most have, deep down, accepted the fact that no matter what Trion does in the game, they will fail. But let them have their place to vent....after all, for some it is a tough pill to swallow to lose $60+ on an over hype and mismanaged game.

[ralisti]

Idk about you guys, but I had no idea OP was Trion's employer; I mean, he must be, if he's the one who gets to decide what defines their job.

Sarcasm aside, I wonder if OP has ever had a job. Because if he has, it's inevitable that he's screwed up something at least once at any job he's done. I hope for his sake his employers haven't shared this "one strike and you're out" mentality that he does. People make mistakes; expecting them to be perfect is unrealistic. The only time I could ever see this attitude being acceptable is when you're talking about a doctor performing a surgery that he's done before but that could easily end a patient's life if done incorrectly. Expecting perfection out of the doctor in that situation is understandable; expecting perfection out of a business producing a video game is hardly on the same level, yet OP acts like it is.

Reminds me of this girl: http://www.wetpaint.com/moms/article...explosion-full. A zero tolerance policy has good intentions, but what it'll end up doing is making anyone afraid to attempt anything for fear of bringing the wrath of Odin down upon them. Continue treating game companies like this, and we'll end up with nothing but CoD and other cookie-cutter games rather than something that tries something new at the risk of having bugs and unexpected issues and the all important nerd anger.

TL;DR--stop having unrealistic expectations, and stop making incorrect analogies.

I am sorry, but a gaming company brings this on themselves by over hyping their products to the moon, and then delivering a shoddy product which does nothing but frustrate and inconvenience their customer.

If Trion delivered on the hype, pushed out fixes on a reasonable time table and without many issues outside of the downtime, I would be the first to applaud them.

However, if I order a burger at McDonald's and it is given to me half raw and tasting like card board, I have the right to complain. If I hire an electrician to work on my house with a time given of 4 hours for the work, and 3 days later the work is not only not done, but when I turn on my lights, my toilet flushes, I have a right to complain.

TL;DR If Trion does not like the negative opinions, they need to do what is needed to turn those negative opinions to positive one. They they try something and the negative opinions get worse, more of the same is not going to make things better.

[Cortechs]

+1. TL;DR

By OP's logic if he fails in his job he should be drawn and quartered.

Can I buy tickets?

[baelrusk]

However, if I order a burger at McDonald's and it is given to me half raw and tasting like card board, I have the right to complain. If I hire an electrician to work on my house with a time given of 4 hours for the work, and 3 days later the work is not only not done, but when I turn on my lights, my toilet flushes, I have a right to complain.

I ordered a burger at Wendy's once and got nothing but an empty bun, lettuce and tomato.......just missing the burger. Maybe this is partially a good way to describe this.

[BigO518]

Sarcasm aside, I wonder if OP has ever had a job. Because if he has, it's inevitable that he's screwed up something at least once at any job he's done. I hope for his sake his employers haven't shared this "one strike and you're out" mentality that he does. People make mistakes; expecting them to be perfect is unrealistic. The only time I could ever see this attitude being acceptable is when you're talking about a doctor performing a surgery that he's done before but that could easily end a patient's life if done incorrectly. Expecting perfection out of the doctor in that situation is understandable; expecting perfection out of a business producing a video game is hardly on the same level, yet OP acts like it is.

I wonder if you have ever had a real job yourself.

I am not a programmer, but I do work in the IT Field and work directly with 50-60 programmers every day. If they give me a program that doesn't work as intended, guess what it goes back to them to fix it. It will continue to go back to them until it works as it should. Until that point it doesn't see the light of day in any way shape or form. Guess what, if they continually screw up their programs on a consistent basis, they get fired, just like would happen to me if I constantly screw up my job. Letting game programmers have a pass because "they have such a difficult job" is a joke. If you constantly give game programmers a pass then your going to end up with nothing but crap for games, because they will have no reason to put in the effort to make them better or, in this case make them work freaking properly in the first place.

[fmarin83]

if you come back and try the game in 3 months you might like it more with updates. atleast there is no subs to worry about. I feel that once season 1 on tv ends that more time/money will be spent on the game. Right now i feel too much time is probably spent in PR type of investments and not into the game.

[Matsutake]

http://www.youtube.com/watch?v=9IsSpNWOavo

[Anderson]

So how are we supposed to hold game developers accountable anyway? What are you gonna do, just NOT buy the really awesome looking new games? Yeah, right.

[Laggmaster]

you know i think the game is a load of fun but has its issues. that being said i bought this game from a friend (for $20) who just got deployed to Iraq, and because of the issues in the game which annoy me to no end i am not buying bits and supporting the developer untill the game is stable enough to actually warrant me spending real life money for digital items in a game that has no real generated lifespan (game could last 6 months before nobody is on the servers any more)...

so maybe people should just stop complaining that the devs arnt doing there job and just stop playing the game and show the developers what you realy think of there game instead of logging in after you troll on some forums for a coupple of hours...