Being Courteous to your Customers

[Pyth]

Lazy seems to be the path that is being taken on many issues.

The rest of your post is spot on. But this in particular is also my biggest issue with them.

[Joe Ashrust]

Yet you have no problem coming to the forums to complain. That sir/mam is inconsistent. I love how every time an update comes out 2 or 3 different threads come up complaining about lack of warning when they post about these updates at least the day beforehand. It also gets posted to Twitter and facebook if I am not mistaken. I don't know why it didn't show up in game this time but I have seen warnings in the past about updates/restarts in game.

I can't complain about Trion being inconsistent?

I have seen the threads myself with people complaining about the lack of communication inside the game.

The "night shift" that takes care of the daily restart is a great example of one team doing things the right way, while the other "day shift" does not. I'm not asking for anything overly complex, just be consistent. Why are you defending an obvious problem?

[justinblac]

Same here...I always see the warnings about the servers going down.

I didn't get a warning this time and I was in game chat.

[Aaron2]

I'd like to see more uniformity across information sources as well. Often they update twitter on outtage status, but not facebook, or the forums and not twitter. I'd love to see when they say downtime extended 2 more hours (3 hours after the last announcement) that message at least be consistent across information sources, and not a digital hunt. Just my 2 cents.

I agree more in game system messages about server downtime would be appreciated (by me anyway).

[angeloglorioso]

I'd like to see more uniformity across information sources as well. Often they update twitter on outtage status, but not facebook, or the forums and not twitter. I'd love to see when they say downtime extended 2 more hours (3 hours after the last announcement) that message at least be consistent across information sources, and not a digital hunt. Just my 2 cents.

I agree more in game system messages about server downtime would be appreciated (by me anyway).

They must not have heard how you can link most social media outlets so only 1 post is necessary.

[juggalojames07]

Dude,

Sledgehammer70 posted on the forums 08:23 AM that the servers would be taken down at 0900AM PST.

How about some respect for the customers and letting them know in game!!!

You guys have communicated with us plenty of times in the past, why are you so incredibly inconsistent?

Be professional. Have procedures, follow those procedures, every single time.

Don't be lazy, we see the lazy all over this game, your client side code has gotten worse, it now has a memory leak, where if you leave it open and play long enough eventually you will get a runtime error in Windows 7 64 bit. I can recover from the error but many people report it as the game freezes or locks up. I can tell you memory leaks, are mainly caused because new code isn't being used, someone is using someone else's code and they don't know where to find the problem with the old code.

Thankfully "most" of the arkfalls have seemed fixed or you are just spawning less destroy crystal arkfalls and more kill hellbug waves, because those don't seem to get affected by the bug we all know exists. Lazy seems to be the path that is being taken on many issues.

Please improve the experience for this game. Sledgehammer70 is a troll, loves to come on here, drop 2 cents and runoff to his little hole under a bridge. Really losing respect for Trion, though I do enjoy the game and enjoy a lot of the people I have met playing the game. Unfortunately, if you do not respect "us" the customers, we will choose to disrespect you.

They devs are lazy you are and the people that agree with you

[crasher]

I can't complain about Trion being inconsistent?

I have seen the threads myself with people complaining about the lack of communication inside the game.

The "night shift" that takes care of the daily restart is a great example of one team doing things the right way, while the other "day shift" does not. I'm not asking for anything overly complex, just be consistent. Why are you defending an obvious problem?

Because people like to tell you that you're 'wrong'.
That, by default, makes them 'right'.

[Pyth]

And in case you didn't notice Joe. Creating well though out post or giving constructive criticism on these forums is usually met by droves of ******s. How many of them can even function enough to use a keyboard is still beyond me.

[crasher]

They must not have heard how you can link most social media outlets so only 1 post is necessary.

I don't engage in social media outlets.
I shouldn't have to.
The game screen is open, tell me in the one direct media port I have open with you.
Simple.

[Cerne]

odd actually when i first saw the post in the server status it said posted "Today at 8:23am" the time has now been adjusted to "Today at 1:23am" i know this for a fact that they only gave us roughly 40min notice on forums as i was on all night and during the time they supposedly posted it.

They did however post that the eu servers would be getting the fix however they only gave NA servers 40min notice and no in game notice really bad way to run a business imo