There really does seem to be two different Trions...

[DejaVooDoo]

Exactly. It might make it easier for people to understand by "different team/studios is almost the same as different companies".

That's why I don't understand why people keep trying to compare them as if they were the same.

Unfortunately, they don't put anything on the box to differentiate the studios. Defiance is just a product of Trion Worlds. So it's going to take a little due diligence/research to avoid Trion San Diego in the future.

[Daemonfly]

I don't know, put a ticket in on Saturday for Rift (raptr 30day sub didn't take), and all I got was an email saying I should get a response in 24 hours. It's now Wednesday

Sitting in live chat now for over 30 min queue.

[MacDeath]

Exactly. It might make it easier for people to understand by "different team/studios is almost the same as different companies".

That's why I don't understand why people keep trying to compare them as if they were the same.

Well, they have the same upper management and, one would think, a shared mission statement company wide. The community team is shared across games, I'm pretty sure Customer Service is shared across games too.

Way back when I worked at IBM, over several years, I worked in three different divisions and for two different labs. We had a common business approach there and that's when there were over 400,000 of us around the world. Trion is quite small compared to that and SHOULD find it easy to have consistent business practices.

[squidgod2000]

I agree, MacDeath. I stopped refering to "Trion" when speaking about Defiance, and instead have begun saying "The Defiance Team" or "Defiance Devs" because what we get here, is honestly, not what I expected from Trion after 13 months in Rift.

Same--I've started referring to them as Trion's Defiance team. They're just worlds apart when it comes to management, community interaction, respect for the players and, frankly, competence. The Defiance team put out a pretty average game, and in doing so, tarnished the Trion name, unfortunately. They could make up for it going forward, but the last few patches (and the resulting bugs) aren't exactly encouraging.