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Im not trying to sound fanboyish here, but I listen to KTAM every day <3 And having your support makes this cause even more just.Originally Posted by Miserere
Now, Im sorry Browncoats, my fellow clan, and Obsidian.... but I believe that the LARGEST ISSUE here is NOT THE BOOSTS, But the fact that there is a reoccuring issue with them, the clan chats, and the frinds/group/clain lists.
Now, I may be speaking for myself.... but if these issues got fixed, then I would be happy. Because if I was reassured that this wouldnt happen again (this being the loss of boost time due to glitches, the loss of a clan chat constantly, and the lack of an actual working friend/clan/group list) Then I would not hessitate to put more money into trion.
Also, on a slightly different note, Miserere, Any way I can get an autograph? XD
It is realy sad that one of the most important feature in this game to alot of people ( clan team friends) is broken and yet they supposedly fixed this today only to have it rebreak without so much as a whimper from the devs or trion about the issue.
And i agree if the e3 thing is true that is truly sad. And one of the worst embarressments i think a game company can have.Looks to me like if it is true they would be scrambling to ease they players they still haves minds .As well as nix any major problems going on in game.
Life is a big enough gamble without gambling with your life.
Look at it this way. Which is easier-someone going through 1900 clan names to find those that paid for boosts and didn't get them and re-imbursing them for the lost boosts or those that paid for the boosts individually submitting tickets to say they didn't get them. It may not be as simple as you think for Trion to look and see who in your clan paid for boosts and then coordinate that with who didn't get those boosts. Keep in mind they also have to look at not just clan boosts but individual ones AND in factoring the loss to each person they might have to assess that based upon the time the person was actually playing the game.
In the OP's view (understandable but somewhat mistaken), Trion would look at his account and see that boosts weren't working for it for say 3 days (an example). But I've had missing boosts and our clan has had missing clan boosts and that's not actually what happens. I can start playing the game and think to check the boosts and sometimes they're working and sometimes not. I can look later and the status may have changed. They might have started working or stopped working, but here's the thing. If I'm not playing when boosts don't work (talking about personal ones here), then I haven't suffered any loss. And if I bought clan boosts it's a different thing since people in my clan might play when I'm not and for some the boosts may have been working and for others they weren't.
There's also kind of a truth here that only the injured party can request that money they spent and didn't receive "goods" for be reimbursed. The OP may be the clan leader and people may have paid for clan boosts but they paid for them with their own accounts and they are the only ones that can request money back for stuff they lost.
This is not at all a simple thing to work out which is why each person that paid for a boost does need to submit a ticket.
Thank you for the support! Beck has done an amazing job in putting it all together so he gets all the credit as well as the great fan base. b(^-^)z Also, we might be able to work out an autograph. Hope you like hellbug instagrams.
Back on topic, this is an issue that I have been personally passionate about for a long time. I understand that it can be argued of client responsibility but I will always counter that there are parts that cannot be controlled (Missing clan boosts during 24'7 up time with no shut down or the purchase of boost before a server shutdown happened). This is not an issue that hasn't recently shown up. This has been going on since BETA. I understand that the devs are quite busy but this is truly unfair and I have always warned individuals of the risk of losing time. (Heck, even a warning when purchasing about possibly not getting all the time would work though they might not get the money that they want.)
Miserere Agnusdei
Lover of ducks and tall glasses of beer.
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Where's PETA? After 15 pages of beating dead horses, I'm surprised they aren't here protesting.
To those not in this clan and insist on repeating to Rooster and us fellow Browncoats that he has to get the individuals who purchased the clan boosts to do a ticket; he and others have stated numerous times that they have done that. No one likes the sound of a broken record; so when you keep telling us to do that, when we already stated we have, we are going to get frustrated.
One of the two guys, that the clan kept going back and forth with, said they (TRION) will reimburse us; does that person work for TRION and have the authority to make such a claim? If so, hook it up.
I'd also like to remind those who say that the individual is to blame and not the company for not receiving reimbursement for undelivered goods. Remember when Xbox 360 came out, and everyone kept getting the red ring of death shortly after their warranty expired? I was one. A week after it occurred, I sent mine in for repairs and paid the $150 fee for the repair. A week later Microsoft put out a press release saying they were going to refund the fees paid by customers for the repaired consoles and extended the warranty to 3 years. Sure, bad PR and consoles returning triggered the response; however, once they made the decision, no one had to contact them individually to get their fee refunded back to them or their warranty extended. If the issue is that wide-spread, which it is in this case, TRION should work with the individuals and clans that were affected to some sort of feasible and acceptable compensation. Ideally, we should regain all that is lost; but in reality, we only may get a portion of it back based on claims submitted. That's another reason why those guys logic was faulty. If everyone who ever bought a clan boast submitted a ticket, how can TRION ever find out who's purchases were affected by the bug? It would be impossible to reimburse everyone, because they'd have to reimburse us a few months worth of boosts, when we only lost a week or two worth of boosts. So there should be some sort of compromise. For the added grief of dealing with their horrible customer service, they should throw in a tier 4 lockbox and an extra week of boosts; like they did a couple weeks after launch for sticking by them through their troubles. Yet, we'd be happy just to have the clan and social aspects fixed; and aren't so much concerned with trinkets for our troubles.
Just stop buying boosts and giving Trion more money.Why do people continue to keep buying boosts when the system is broken?
InfectedOmen may not be as big as some of you guys out there, but we have a decent roster that I see dwindling into inactivity. We might have 180 on the roster, but we've been suffering the same issues as the OP for as long as is written about. I personally upped the Clan Boosts today, about an hour before things went crazy again, and I'm pretty upset about it!
However, I've not had the bad experiences with Trion Support that the OP (and others) have had, thankfully! When everything went sour over the weekend, I was able to start up a Live Chat to solve the issue I was having. The rep I talked to was friendly, helpful, and didn't try to rush me off at all! I was able to get a refund on the boosts I purchased without hassle!! OP, I'm truly sorry you haven't spoken with the people I've run into with their support team!
Then again, I also have maaaaany years of sales experience, both in a cube farm and on a sales floor... I kinda know how to talk to customer reps on a personal level... lol
I have faith they will fix it, but I totally understand the frustration!! Our ranks are quickly diminishing in the haze of frustration over the shaky patches and lack of available information on fixes, DLC, etc.
I'm patient, I still have a long way to go before I would consider putting Defiance on a shelf... but some chatter would be really refreshing!!
Mainly because I believed this NA server update
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XBox NA character retired.
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I don't remember seeing anyone who stated that we are still purchasing boosts while this issue is being worked on. These were bought prior to everything going down.
Im just making sure people are not because if people are still that would be dumb. I know that in another thread Erik said that people would be compensated for the boosts and for all the problems we have been having.
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